Lynn Baker delivering a customer experience keynote on stage

Speaker fees

Formats & speaker fees

A keynote shaped for your audience, your event and your outcomes.

Indicative ranges — the final quote depends on format, audience size and location.

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Keynote formats

Choose the format that fits your event.

In-person keynote

45–60 min keynote

A high-impact opening or closing keynote that shifts thinking, inspires action and leaves audiences with practical ideas they can apply immediately.

JohannesburgZAR 40,000
DurbanZAR 45,000

+ return travel from Lanseria International Airport, airport transfers & accommodation

Cape TownZAR 50,000

+ return travel from Lanseria International Airport, airport transfers & accommodation

InternationalUS$ 5,000 – US$ 8,000

Dependent on region / travel time. Travel out of Johannesburg, South Africa. Excluding travel & accommodation.

Experiential session

Keynote + The Customer Journey Game

All the impact of the flagship keynote combined with the highly successful interactive, experiential business simulation for Customer Experience — 'The Customer Journey Game'.

Includes a pre-event briefing, audience tailoring and the resources relevant to this keynote experience

Facilitated team session

Half-day workshop

An interactive, facilitated session where teams unpack the Humanization Framework and apply it to their own customer challenges.

FeesOn request

Includes a pre-event briefing, audience tailoring and the resources relevant to this keynote experience

Remote & hybrid audiences

Virtual / hybrid session

The same high energy, high content keynote experience designed for remote and hybrid audiences without losing the impact.

FeesOn request

Includes a pre-event briefing, audience tailoring and the resources relevant to this keynote experience

What's included

Every keynote includes more than the time on stage.

1

A pre-event briefing with Lynn to understand your audience, industry and event objectives.

2

A keynote tailored to your audience, industry and the outcomes you want the session to drive.

3

Relevant keynote resources, assessments or practical takeaways, included according to the keynote experience you select.

Welcome to the World of Humanization keynote

  • The Humanization Sentiment Survey — a short pre-conference employee survey that uncovers the audience's key concerns and challenges.
  • A Humanization-focused keynote that speaks directly to the concerns and challenges surfaced by the survey.
  • The Humanization Playbook — a post-conference download with 18 practical Quick Win actions teams can implement immediately.

Budgets are tight

Let's be honest with each other and chat about it.

We know that budgets are tight right now. Tell us the budget you have, and let's see how we can work together to ensure that your audience enjoys a dynamic keynote that shifts thinking about delivering exceptional customer experiences in the future.

Book a Discovery Call

Technical rider

To deliver the keynote at its best, please have the following available on site.

  • Countryman or wireless head-worn microphone.
  • Screen / projection for slides.
  • Good quality audio for video playback.
  • Slide clicker.
  • Wi-Fi connection.
  • Preferably a comfort monitor.

Ready to make every moment count at your next event?

Share your dates and audience and Lynn will come back with a tailored proposal.